IndiGo has introduced a feature termed ‘6E chat’, which enables members to chat online with the airline staff at its call centre, stated a release. The 6E chat feature is live on the IndiGo website and will enable members to get real-time updates on all queries.
The airline said that the feature is intended to improve user friendliness and appeal, and has been specifically designed to offer 6E customers a new and enhanced function, to make the customer-user involvement hassle-free. The 6E chat support window will appear not only for the registered members, but also if a customer faces a challenge while transacting.
Commenting on this new feature, Aditya Ghosh, President, IndiGo, said, “It is our endeavour to constantly innovate and use different forms of technology available to us today, in order to provide best-in-class experience to all our customers. We are confident that the 6E chat support system is appreciated and valued by our customers as it introduces new features by providing real-time assistance to customers, thus making the experience extremely user-friendly.”
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MUMBAI: India’s two biggest carriers, IndiGo and Jet AirwaysBSE -1.00 %, have revised ticket cancellation penalties on passengers, raising them in some cases by 50%-100%. Both carriers have in the past few days informed travel agents of the move.
IndiGo, India’s biggest carrier by market share, has divided the cancellation penalties into five heads depending on the number of days
before which a ticket is cancelled. Now a person cancelling a ticket more than 2 to 48 hours before departure has to pay Rs 2,250, up 50% from earlier. A person cancelling 2-7 days prior will have to shell out Rs 2,000, and a person who opts out 7-30 days before will have to pay Rs 1,500. Only customers who cancel 30 days or before, are charged Rs 1,250, 20% lower than earlier. Customers who cancel less than 2 hours before departure won’t get any refund.
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DELHI: InterGlobe Enterprises, which operates no-frills airline IndiGo, has increased its borrowing limit by 50% to Rs 15,000 crore and decided to induct three more directors — two of them are independent members and the third is Rohini Bhatia, wife of co-founder Rahul Bhatia. Industry experts see these steps as a prelude to a major expansion at the airline and a possible initial public offering later this fiscal year.
The increase in borrowing limit has come two and a half years after the board raised it to Rs 10,000 crore from Rs 2,500 crore. There have been talks for some time of the company getting ready for an IPO to raise Rs 2,500 crore.
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NEW DELHI: A series of heavy discounts helped Indian carriers fly 21.6% more passengers in February this year compared with the same month last year.
Budget carrier IndiGo continued to lead the way, registering a record market share of 37.1% during the month. In January, the airline’s market share was at 36.4%. Jet Airways, along with JetLite, too managed to improve its market share marginally to 24.3% (up from 24.1% in January).
National carrier Air India came in third with 17.8% share of air traffic, a decline over 18.7% the airline had recorded the month before. For others, market share remained largely constant — SpiceJetBSE -3.59 % 9.2% (9.4% in January), GoAir 8.9%, Air Costa 1%, AirAsia 1.2% (1.3% in January) and Vistara 0.5% (0.2% in January).
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IndiGo is set to launch new daily non-stop flight on Dimapur – Kolkata route which will further operate to Delhi and hence connect Dimapur to Delhi (via Kolkata), effective from April 15,2015.
With this, Dimapur will be 33rd domestic and 38th overall destination on IndiGo’s list. The airline will also operate 9th daily non-stop flight between Delhi – Kolkata and 4th daily non-stop between Delhi and Varanasi.
Speaking on the occasion, Aditya Ghosh, President, IndiGo, said, “The announcement of new flights to and from Dimapur is a progressive step and a landmark occasion for us. I on behalf of the IndiGo team thank Hon’ble Chief Minister of Nagaland Shri TR Zeliang for getting IndiGo to launch and connect Dimapur on its network. We are sure that steps taken by the state government in order to connect Dimapur with the national capital will boost trade, business and tourism and benefit thousands of customers. Adding Dimapur in our network is testimony of our commitment towards connectivity across the country’s corners bringing more and more people closer to their dreams and new opportunities. It is our constant endeavour to provide more flexibility of choice for our customers as IndiGo continues to offer them on time, hassle free and always affordable flying experience.”
MUMBAI: IndiGo today said it was not in “talks” with any airline including Qatar Airways for a stake sale, a month after the gulf carrier’s chief executive Akbar Al Baker expressed his desire to invest in the Indian company.
“Indigo is not even in talks with Qatar…the question does not arise. Its kind of them (Qatar) to say that…
“Its a decision not happening at my level.. We’re not in talks with anyone,” IndiGo President Aditya Ghosh told reporters on the sidelines of an event here.